Refund policy

At Aurora Studio, customer satisfaction is our top priority. This Return and Refund Policy applies to all purchases made on our website https://shopaurorastudio.com/ and details your rights under statutory consumer protection laws in Australia (ACL), New Zealand (CGA), South Africa (CPA), the United Kingdom (CRA), and the United States.

  1. Return Window You have 30 calendar days from the date of delivery to request a return or exchange for any reason, including change of mind, sizing issues, or product defects.

  2. Return Conditions To be eligible for a return, your item must meet the following criteria:

  • Be unworn, unwashed, unaltered, and in the exact condition that you received it.

  • Be returned in its original packaging with all original tags attached.

  • Be free from makeup, perfume, deodorant stains, smoke, or any other signs of use.

  1. Return Fees & Shipping Costs

  • Restocking Fee: 0.00 (We do not charge any restocking or handling fees for returns).

  • Change of Mind / Sizing Returns: The customer is responsible for paying the direct shipping costs to return the item to our designated inspection center.

  • Defective, Damaged, or Incorrect Items: If you receive a faulty item, damaged parcel, or wrong product, Aurora Studio will cover 100% of the return shipping fees and issue a full refund or free replacement.

  1. How to Initiate a Return

  • Contact our support team at hello@shopaurorastudio.com within 30 days of delivery. Include your order number, reason for return, and clear photographs/videos if the item is defective or damaged.

  • Our customer support team will review your request within 24 to 48 business hours and provide you with a Return Merchandise Authorization (RMA) number and detailed return address instructions.

  • Pack the item securely and ship it using a trackable shipping service.

  1. Inspection & Refund Process Upon arrival at our facility, returned items undergo a quality inspection within 2 business days.

  • Refund Approval: Once approved, your refund will be processed back to your original payment method within 5 to 7 business days.

  • Processing Time: Depending on your financial institution, it may take additional time for the refunded amount to post to your bank or card account.

  1. Contact Us If you have any questions regarding returns or refunds, please contact us at: Aurora Studio (Óscar Flores Poveda - Tax ID ES45930866G) Address: Avinguda Catedràtic José María Bernabé Maestre, 7, 1R, 03610 Petrer, Alicante, Spain Email: hello@shopaurorastudio.com